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Frequently asked questions

+ Will you accept direct payment from my insurance plan?

We will accept direct billing from your insurance plan when we can. We will ask you to provide us with all the necessary information to bill your insurance company directly. This will include your insurance company name, group number, and identification or certificate number. If your insurance company only pays directly to the subscriber then we will not be able to directly bill your insurance company and you will be required to pay the amount in full. Not all plans cover all dental costs. We ask you to pay your portion of your bill with our office at the time of service.

+ What precautions do you take to ensure patient safety?

At mak dental, we follow or exceed guidelines of infection control, set by the Alberta Dental Association called 'Standard Precautions'. We are proud of our attention to detail in this area. These guidelines make sure both the patient and team members are protected from infection. What do we do? We provide each patient with a comprehensive medical and dental history form, which is completed by you and reviewed by our doctors. At each subsequent appointment you are asked if there are any changes to note in regards to your health history. This lets us be best prepared for any type of emergency, which may arise in the office.

Our operatory surfaces are cleaned with a chemical disinfectant. We use protective barriers (plastic wrap) on surfaces that are used during a procedure but do not stand up to chemical disinfecting. This wrap is changed between each and every patient. All hand pieces and hand instruments are cleaned and then sterilized by autoclave. Plastic pieces such, as the suction tips are disposable.

The mak dental team take personal precautions too. We have all had our immunizations updated and we wear gloves, masks, and eye-wear when necessary. We are as concerned about infection control as you are please don't hesitate to ask any questions!

+ I want to whiten my teeth what's best?

We are please to offer an advanced in-office whitening system called ZOOM. The Zoom whitening provides patients with instant results. The system uses barriers to protect the soft tissues of your mouth. Once the barriers are in place the whitening gel is applied to your teeth and activated by a light source. After the procedure is completed a fluoride application is applied. Your smile is whiter and brighter in one afternoon!

+ Do you provide payment options?

Yes we do. We strive to offer various options so you can comfortable, predictably, pay for the dentistry you want or need.

Mak dental accepts, cash, personal cheques, Visa, MasterCard, American Express, and debit for your convenience.

If you are unable to pay your portion at the time services are rendered; financial arrangements will be made prior to your clinical treatment. A financial agreement will be drawn up between both parties.

+ I want my teeth to look better what options are available to me?

If your teeth are yellow/discolored consider ZOOM whitening.

If your teeth are crooked ask us about traditional braces and INVISALIGN-invisable braces.

If your fillings are dark silver and you would like them replaced ask about tooth coloured composite fillings or ceramics.

If your white composite fillings are starting to stain ask what would be required to have them replaced. If your front teeth are slightly rotated or have slight spacing ask about veneering.

If you have a missing tooth or teeth ask us about implants.

+ I think I have bad breath what should I do?

Regular brushing, flossing and tongue scraping should be enough to combat daily symptoms of bad breath (halitosis). A mouth-rinse used regularly will help as well. A mouth-rinse, which does not contain alcohol, is recommended as alcohol can be drying to the oral tissues. If your halitosis is not going away, you will want to rule out other causes. A preventative cleaning and dental examination will start you on a clean bill of health. Our hygienist will remove any plaque and bacteria build up from your teeth and gums.

Other things which could be causing bad breath:
poor dental hygiene
infections in the mouth such as periodontal disease
respiratory tract infections such as throat, sinus or lung infections
external agents such as smoking, coffee, garlic and onions
dry mouth as a result from poor salivary flow
systemic illnesses such as diabetes, liver, kidney, lung, sinus or reflux diseases

+ When should my child first see a dentist?

Mak dental believes that a child should be seen at an early age-usually around age 2 1/2 to 3 years.

+ I am a new patient. What should I expect from my first visit?

We want your first visit to mak dental to be a pleasant experience. Upon your arrival at our office you will be shown where you can leave your coat and asked to complete forms to allow us to get to know you better. Once the paperwork is complete you will be shown to one of our treatment rooms by one of our assisting team. A review of your medical and dental history will be done by the dental assistant or hygienist and reviewed by the doctor. The doctor will be in to meet you and discuss any concerns you may have. We will take any necessary radiographs, a baseline blood pressure reading and colour selection of your teeth.

After the initial assessment is completed the treatment required will be briefly discussed. If there are specific treatment goals or a number of different treatment options available, the doctor may wish to have more time to formulate a treatment plan. If this is the case we would reschedule a consultation appointment, where we can present you with a complete treatment plan, including financial arrangements, insurance estimates and length and amount of appointments.

+ I have dental emergency and have never been to your clinic before, can I get an appointment?

Yes, we do see dental emergencies. When you call our office, we will do our best to get you in with one of our doctors quickly. Our priority is to get you out of discomfort as quickly as possible. If you have dental coverage, please bring your insurance card with your group and identification number. Please remember we are seeing you on an emergency basis, which may mean you have to wait to be seen by the doctor. There will be a charge for an emergency examination and an x-ray as well as any treatment provided.



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